Privacy Policy

Who We Are

energylumix operates as an educational platform focused on helping individuals and families understand seasonal budget adjustments. We're based in Thái Nguyên, Vietnam, and our services comply with Vietnamese data protection laws, including Decree 13/2023/ND-CP on personal data protection.

Our platform provides financial education tools, resources, and learning programs. We don't offer investment advice or manage client funds directly—our focus is on teaching practical budgeting skills.

Information We Collect

Information You Provide Directly

When you sign up for our learning programs or contact us, you might share:

• Your name and email address for course registration
• Phone number if you request direct support
• Educational background when enrolling in specialized programs
• Budget examples you submit for learning exercises (anonymized before use)
• Feedback and questions you send through our contact forms

Information Collected Automatically

Like most websites, we gather some technical information to improve our services:

• Browser type and device information
• IP address and general location (city level, not precise GPS)
• Pages you visit and time spent on each section
• Links you click within our educational content
• Date and time of your visits

We use standard web analytics tools for this. No individual tracking or profiling occurs—we look at patterns across all users to understand what content works best.

Information From Third Parties

We don't purchase data about you from brokers or marketing firms. The only external data we might receive comes from payment processors when you enroll in paid programs, and that's limited to transaction confirmation—not your full payment details.

How We Use Your Information

Your data serves specific purposes that directly support your learning experience:

We don't use your information for automated decision-making or profiling. No algorithms decide what you can access based on your behavior—everyone enrolled in a program sees the same core content.

Sharing Your Information

We're careful about who sees your data. Here's the complete picture:

Service Providers We Work With

• Email service provider (for sending course materials and notifications)
• Web hosting company (where our platform lives)
• Payment processor (handles transactions, sees only what's needed for payment)
• Analytics service (gets anonymized usage data, not personal identifiers)

Each provider signs agreements committing to protect your data and use it only for the specific services they provide to us.

Legal Requirements

We might need to share information if Vietnamese authorities require it for legal proceedings, regulatory compliance, or protecting rights and safety. This happens rarely, and we review each request carefully before responding.

What We Don't Do

Your Rights and Choices

Vietnamese data protection law gives you several rights. Here's what you can do and how to do it:

Access Your Information

You can request a copy of the personal data we hold about you. Send an email to help@energylumix.com with "Data Access Request" in the subject line. We'll respond within 15 days with a readable file containing your information.

Correct Inaccurate Information

Found an error in your profile or enrollment details? Contact us at the same email address. Most corrections happen within 48 hours.

Delete Your Data

You can request deletion of your account and associated data. Keep in mind we need to retain certain records for legal compliance (like transaction history for tax purposes), but we'll remove everything else within 30 days of your request.

Stop Receiving Marketing Emails

Every newsletter includes an unsubscribe link at the bottom. Click it once and you're off the list—no need to contact us separately. You'll still receive essential emails about courses you're enrolled in.

Withdraw Consent

For anything requiring your consent (like optional data collection for research), you can withdraw that consent anytime. Email us or use the opt-out mechanisms we provide.

Lodge a Complaint

If you're unhappy with how we handle your data, reach out to us first so we can address it. If that doesn't resolve things, you can contact the relevant Vietnamese data protection authority.

How We Protect Your Data

Security isn't just a checkbox for us. Here's what we've put in place:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive information in our databases
• Limited employee access—only team members who need specific data for their work can view it
• Regular security audits and software updates to patch vulnerabilities
• Secure password requirements and two-factor authentication options
• Monitoring systems that alert us to suspicious activity

No system is perfectly secure, and we can't guarantee that unauthorized access will never happen. If a breach occurs that affects your data, we'll notify you within 72 hours along with details about what information was involved and steps we're taking.

How Long We Keep Your Data

We don't keep information longer than necessary. Here are our retention periods:

After these periods, we securely delete data or anonymize it so it can't be traced back to you.

International Data Transfers

Our primary servers are located in Vietnam. Some service providers we work with (like email platforms) may process data in other countries, including the United States or European Union.

When data moves outside Vietnam, we ensure appropriate safeguards exist. This includes using providers certified under recognized data protection frameworks and signing standard contractual clauses that require the same level of protection as Vietnamese law provides.

You can request specific information about where your data is processed by emailing our privacy team.

Children's Privacy

Our services are designed for adults managing household or personal budgets. We don't knowingly collect information from anyone under 16 years old.

If a parent or guardian believes their child provided us with personal information, contact us immediately at help@energylumix.com. We'll delete the account and associated data within 48 hours.

Cookies and Tracking Technologies

We use a small number of cookies to make the site work properly and understand how people use it:

Essential Cookies

These keep you logged in and remember your preferences during a session. You can't fully disable them without affecting site functionality, but they don't track you across other websites.

Analytics Cookies

Help us understand which pages are popular and where people get confused. These create anonymous statistics—we can't identify individual users from this data. You can opt out through your browser settings or our cookie consent banner.

What We Don't Use

We don't use advertising cookies, social media tracking pixels, or cross-site tracking mechanisms. When you leave our site, we're not following you around the internet.

Changes to This Policy

We update this policy occasionally to reflect new practices or legal requirements. When significant changes happen, we'll notify active users by email at least 30 days before the changes take effect.

Minor updates (like clarifying existing practices or fixing typos) might not trigger individual notifications, but we'll always update the "Last Updated" date at the top of this page.

If you disagree with updated terms, you can close your account before they take effect. Continuing to use our services after the effective date means you accept the changes.

Contact Us About Privacy

Questions about this policy or how we handle your data? We're here to help.

We respond to privacy inquiries within five business days. For urgent matters involving potential security issues, mark your message as "Urgent - Security" and we'll prioritize it.